Purchase, Service, Warranty

Buy a watch

• How do I shop for an Oris watch online?
• Is every watch on the Oris website available to purchase?
• How do I find my nearest Oris boutique or authorised dealer?
• Can I order a customized Oris watch?
• How much of the cost of a limited-edition Change for the Better watch will be donated to your partners?
• How much does an Oris watch cost?

Payment

• What payment methods do you accept online?
• How secure is the Oris eShop?
• Do I have to pay tax if I order online?
• How much tax do I have to pay if I order online?

Shipment

• How are orders shipped?
• Where can I ship my order to?
• What are your shipping costs?
• How long will it take for my order to arrive?

Return

• Can I cancel my order?
• What happens after I've cancelled my order?
• What is your returns policy?
• How do I return my order?
• Are returns free of charge?

Full service

• When should I bring my watch in for a service and why?
• How often does my watch need to be serviced?
• How often should I get my watch checked for water resistance?
• Can you service any Oris watch?
• How much does a service cost?
• What do I do if my watch needs a full service?

Repair service

• My Oris watch fell and no longer works – what should I do?
• How much does it cost to repair my Oris watch?
• What happens during a restoration?
• Where can I obtain spare parts for my Oris?
• What do I do if my watch needs a repair service?

Warranty

• What does the warranty cover?
• Is the watch strap included in the warranty?
• What is OWA?
• Does my watch come with a warranty?
• Where can I check the warranty on my watch?
• How do I extend the warranty on my Oris watch?