Customer satisfaction is Oris’s first goal. If you are not satisfied with your purchase, you may return any unworn, undamaged merchandise purchased online from www.oris.ch by mail within 14 days of delivery for a refund of the purchase price. The merchandise must be of original quality and undamaged. Any watch that is not returned with the original seal unbroken or fails quality inspection from customer service (e.g. it is scratched, worn or damaged) will be returned to you and no refund will be issued. Watches with rubber straps that are sized (i.e. cut) are not returnable. Please refer to the Conditions of Sale.